You have full freedom to select the expert that best fits your needs. Browse through our diverse range of coaches and book a session at a time that works for you.
2. How do I pay for my session?
We offer a variety of online payment options to make the process easy and secure. Simply select your preferred method during checkout.
3. Can I cancel a session after booking?
Yes, you can cancel your session up to 2 hours before the start time. You will receive a full refund, minus a small service fee.
4. What happens if my coach doesn't show up?
If your coach doesn't respond or attend the session, you are entitled to a full refund or the option to book another session at no additional cost.
5. What if there are technical issues during my session?
In case of any technical problems caused by the platform, you can either request a refund or reschedule your session at no extra charge.
6. Is my personal information safe?
Absolutely. All the information you provide is protected by law, and neither the platform nor your expert can use your data outside of the consultation process.
7. How can I get help with technical issues?
For any technical support, please contact us at: support@vertexu.me
FAQ for Coaches
1. Can I offer more than one service?
Yes, you can register to provide multiple services based on your proven experience and certifications.
2. How do I set my availability?
Coaches have full control over their schedule. Simply set your available times in the calendar, and you’ll be booked accordingly
3. When and how do I receive payments?
You can claim your earnings every month during the first week of the new month. Please note that payments may take up to 21 days to process.
4. What if a technical issue occurs during a session?
If a technical problem is caused by the platform during a session, you will still receive payment for the session.
